How can we help?
Answers to common questions about the NutriAI app and the Recipe Calorie Counter extension for Chrome. Can't find what you need? Write to us.
NutriAI app
- How do I cancel my subscription?
- Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions → NutriAI → Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid the next charge.
- How do I get a refund?
- Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com with the Apple ID you used to buy the subscription.
- I paid but don't have access. What should I do?
- In the app, open the menu at the top right of the home screen → Restore purchase while signed in with the same Apple ID. If it still doesn't work, email us with the date of the purchase.
- Is NutriAI free to try?
- Yes. You get 2 free scans, then a 3-day free trial. You can cancel anytime before the trial ends.
- The scan recognized my food wrong. Can I fix it?
- Yes. Open the meal and remove any ingredient that doesn't belong with the minus button, or delete the whole meal. For best results, photograph the whole plate from above in good light.
- How do I delete my data?
- You can delete any meal in History. To delete all of your data, email us from the app via the menu at the top right of the home screen → Contact us and we will remove it.
Recipe Calorie Counter for Chrome
- Why don't I see calories on a recipe?
- The extension shows the nutrition data that the recipe page publishes. Some sites don't publish it; in that case the card says the recipe lists no nutrition.
- How do I use it on a food blog that isn't supported?
- Click the extension icon and turn on “Show on every recipe site”. Chrome will ask for permission; you can turn it off again at any time.
- I hid the card on a site. How do I get it back?
- Open that site, click the extension icon and choose “Show again”.
- How do I remove the extension?
- Open chrome://extensions in Chrome and click Remove under Recipe Calorie Counter. This also deletes its settings from your device.